Refunds
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Physical gear
If an item arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo and we will arrange a replacement, repair or refund. For change-of-mind returns, contact us within 14 days of delivery; items must be unused, in original packaging, with tags attached. Opened strings, overgrips and balls cannot be returned for change of mind. Change-of-mind return postage is paid by the customer. Refunds go to the original payment method within 5 business days of us receiving the item.
Digital training programs
Programs are delivered instantly as downloads, so we do not offer refunds for change of mind once a file has been downloaded. If a file is faulty, will not open or is not as described, email us and we will fix it, resend it or refund you.
Contact
tifanigroup@gmail.com with your order number. We reply within 2 business days.