Privacy Policy

Last updated: 16 October 2026

Who we are

AceCoach (acecoach.pro) is an AI tennis coaching app. This policy explains what data we collect, why, and the choices you have.

Account details: your email address and, if you use Google sign-in, your name and profile picture.
Player profile: details you choose to enter, such as name, profile photo, age, height, playing level and goals. Your private profile and photo are not automatically shared with community members.
Training data: plans, programs, session logs, monthly goals, match-day plans and coach review requests.
Media you send: photos, video frames and voice audio you share with Coach Ace for coaching. Voice is streamed for the live session and is not stored by us. Photos and frames are processed to generate feedback.
Basic technical data such as device type and usage counts needed to run daily usage limits and keep the service secure.

Your own profile photo can appear in your signed-in app header. Review photos are published only when you separately opt in and your review is approved. You can withdraw photo permission on your Profile page; removing or changing your saved photo updates the review image. Your private profile details are not exposed by this choice.
To provide personalised coaching, plans, analysis and progress tracking.
To sync your progress across devices when signed in.
To send account emails such as sign-up confirmation and password resets.
To prevent abuse and enforce fair daily usage limits.
We do not sell your personal data and do not use it for third-party advertising.

Your questions, profile context and shared media are sent to AI model providers solely to generate coaching responses. They are not used by us to build advertising profiles.

We share data only with service providers that host and run AceCoach (hosting, database, authentication, email delivery and AI processing), and with a human coach if you submit a review request.
Shop purchases are handled by Shopify and partner retailers under their own privacy policies. Partner links may earn us a commission.

Your data is stored securely and access is restricted so only you can read your own training records. Data in transit is encrypted.

The community is separately opt-in and restricted to adults aged 18+. We record your alias, age confirmation, acceptance of the current rules, contributions, blocks and reports. We do not collect ID documents for this initial age confirmation; it is not independently verified.
Your alias and text contributions are visible to active community members and authorised moderators, not the public. Other members can copy or screenshot them. Your email, private player profile, training records and coaching media are not shared with the community.
Reports and privacy/safety requests are private to their author and authorised moderators. They may be used to investigate complaints, moderate content and restrict community access. Peer advice is not verified professional coaching or medical advice.
You can delete contributions, export your community data, block aliases or leave the community. Leaving removes your alias and contributions; deleting a main discussion removes its replies. Non-held reports are deleted when you leave. Closed reports older than 90 days are removed during moderation queue maintenance unless a documented legal preservation obligation applies. Backups and provider logs may have different retention periods.
General community participation remains closed until operator details, a monitored privacy/safety contact, moderation responsibility and applicable legal obligations have been reviewed.

Hosting, account, email and AI service providers may process information outside Australia. The operator must confirm provider locations, retention arrangements and contractual safeguards before opening the community or asserting compliance with applicable overseas privacy laws.

You can use much of AceCoach without an account; signed-out data stays on your device.
You can edit your profile at any time. Signed-in members can submit a private access, correction, deletion or complaint request through Player’s Hub, including while community participation is closed. Requests go to the owner’s restricted review queue. Applicable response deadlines and legal preservation requirements depend on the request and law.

AceCoach is not directed at children under 13. Players under 18 should use the app with a parent or guardian's permission.

Signed-in members: use the private privacy/safety request form in Player’s Hub. A monitored public contact and the operator’s legal identity still require confirmation before the community opens. The previous privacy email address has not been confirmed as monitored.